Online Purchases, Shipping & Returns

Delivery

UK Delivery £4.95 3-5 working days

Currently we only ship to UK.

Items Out of Stock

Our primary aim is to make sure you receive your items as quickly as possible. Sometimes you may order something that is not immediately available. When this happens you will receive written confirmation of your order and we will contact you to advise if anything is not in stock with an expected delivery date.

Web Returns Policy

If you’re not completely happy with an item, just return it to us in the same condition you received with all tags attached to it for an exchange or refund*, within 14 days of purchase.

When trying on items please ensure you avoid make up or lotions coming into contact with them, we will refuse items that do not look new and fresh.

*Items that can’t be returned

Most items can be returned, with the following exceptions:

SALE items
Gift cards are non-returnable and can’t be exchanged for cash
Any type of Ladies Brief or Thong or bikini bottom
Any type of Men’s boxer, pants or Trunk
Hosiery can’t be returned once it’s been opened (if the pack is unopened & undamaged then returns are fine)
Body care/beauty products can’t be returned
Certain products are excluded from our returns policy. If this applies it’ll be clearly stated on the product page before you purchase

Please note if goods are returned, shipping charges won’t be refunded. However, if you’ve asked for replacement items you won’t be charged again for shipping.

How to return items/ Returns addresses

Please check that any items you’re returning meet our returns policy shown above. Where possible please re-use the packaging we shipped the goods in, but if that’s not possible then please use any suitable packaging that will sufficiently protect the items in transit. Please make sure you cover up the original delivery address, so that the parcel doesn’t mistakenly get delivered back to you.

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. All we ask is that you return them to us unworn, with all the original labels, within 14 days please.

Christmas Returns Policy

Items purchased online or in store as gifts from Monday 12th December 2016 can be returned up until Saturday 14th January 2017.

Our standard returns and refund terms & conditions also apply.

There’s no need to let us know in advance that you’re returning something. Please complete the STRIP ONLINE RETURNS FORM that came with your order and enclose it with your returned item(s). Please remember to clearly indicate in the correct column if you would like a refund or an exchange. By indicating that you would like an exchange the Strip On-Line retail team will contact you to organise this. Section 2 of this form has the return address please cut this section off and stick it to the outside of your package to ensure the goods come to the correct address.

Please send your parcel via recorded delivery as Strip will not liable for any lost or stolen goods.

I no longer have the despatch paperwork / On-line returns form – what do I do?

If you no longer have the on-line returns form that was supplied with your order, you can download one here, alternatively please address the package to the a below returns address:-

STRIP Ltd
102 Fulham Road
London
SW3 6HS

Enclose a note with the return showing the following information:

Order number/invoice number (if known)
Your name & address (or the person that ordered the goods, if not you)
Contact phone number and email address
Return reason for each item – clearly specify if it is a refund or exchange that is required

If you’re reusing the original packaging, please make sure your own delivery address is covered up. Write your shipment number on the top left of the package, so that we can identify the return as yours when it reaches us.

IMPORTANT: Please note we are unable to accept any refunds or exchanges for goods purchased online in any of our Strip salons.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment

We accept the following credit and debit cards:

Visa
MasterCard
Switch
Delta/Connect

Payment will not be deducted from your account until the item has been dispatched.

The total cost of your order includes the price of the item(s) selected, delivery and tax. If the price of any good increases after you have placed your order, but before dispatch and debiting your credit or debit card, the original price as seen at the time of ordering will be honoured.

Taxes

All prices quoted on the Strip website are quoted in UK sterling and are inclusive of UK tax (VAT).

Disclaimer of Liability

We have taken great care to ensure that the items on this website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual item is absolutely accurate. Before placing an order please read through these Terms.

Strip Wax Salons

All transactions carried out from the Strip Wax Bars are governed by our standard terms and conditions.

Promotions

From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own express terms.

Google Reviews

I could pay less than half the price at a local salon but always have my treatments done with you because you’re the best I’ve found. You always make it as comfortable as possible and I really, really appreciate your hygiene standards. The things I’ve seen at other salons make me cringe, but your therapists are meticulously clean. A touch of luxury helps make it a much more pleasant experience too! Thanks!
This was my first Hollywood Wax and I was nervous. The reception staff were extremely helpful with my questions beforehand. Holly my waxing technician, was extremely friendly, helpful and really put me at ease. It hurt a little, but nothing to how I thought it was going to and it was over very quickly. Definitely will be coming back! Thank you to the whole team for a fantastic service!
Best waxing experience I’ve ever had! Martina was wonderful and the products they use are amazing and make a really comfortable experience. I’m a customer for life.
Have been coming here for over 5 years when I had my first ever Hollywood – I was scared and nervous! It is one of the best salons around – great products, calming atmosphere and fabulous staff. Nicole has made my laser experience so much fun and has always listened to any need I’ve had, she is precise, considerate and a joy to be around! The manager Hannah is also the best and is very thoughtful and kind. Would definitely recommend to any and all friends/family.
Honestly the best intimate waxing in London. Quick and as pain-free as it’s gonna get. My favourite therapist is Luciana – she’s such a pro and makes the whole experience easy and stress-free.
I have been looking for a hair removal salon since leaving NYC. A lot of beauty salons use mediocre wax, however at Strip they use the proper black wax which is the best and most comfortable way to remove hair it is also super quick. Staff could not have been more friendly helpful and professional. I will definitely be returning to Strip!
Got a Brazilian here and it’s the most painless waxing experience I’ve ever had. Also very good wax job, and she really made me feel relaxed and comfortable too… which is not easy when you’re half naked getting waxed! Will def go back.
Hands down the best wax I have ever had. This was my first time going to Strip and there was no pain whatsoever and it was over so quickly! I have very sensitive skin and am always in pain whenever I get a wax however, I had none of these issues here! Will 100% be back.
Just had my very first Brazilian wax and was pretty nervous, but Isobel put me at ease straight away. I felt really cared for and it wasn’t embarrassing at all; and not anywhere near as painful as I’d feared.

I’ve signed up for their special offer of 5 for the price of 4. Isobel has completely changed the way I think about waxing. Thank you!

The Clinic at Strip now open - try our new skin treatments